To contact DVLA you will need to call this number 0300 790 6801. Calls to this number can have long waiting times. If you cannot get through their webchat is also an option. Webchat will put you through to an advisor who can assist with your enquiry. Webchat will start with an automated service.
Fill in your details and wait to see if you can connect with an advisor:
- Advisors are available on webchat
- Monday – Friday 08:00 – 18:30
- Saturday 08:00 – 14:00
- Public holidays, Closed
Things you can not do via webchat:
- Make a payment
- Set up or amend a direct debit
Sending an Email
To send an email to the DVLA you need to fill out a contact form. You will not be able to send an email using an email address. The contact form is straight forward, choose the option which meets your requirement. Move on to the next step. Before you send your enquiry to the DVLA, read the relevant articles available on their website.
Relevant links to help with your enquiry:
- Replace lost driving licence
- How many points am I allowed on my licence
- Mobile phone penalties
- What do I need to drive in Europe?
When to contact DVLA
Clearly, if you need to contact DVLA it is for a good reason. It can be really frustrating when you cannot speak to an advisor. Generally, the email response is pretty good and you probably only have to wait 5 days for a response. Email is the best way to contact DVLA. Make sure you read up on the issue you are experiencing and then when you send your email the response should be more informative.
Contact DVLA by Post
Contacting the DVLA by post might be your preferred way of getting in touch. Remember it always takes longer for your enquiry if you contact DVLA by post.
- Vehicle Customer Services
- SA99 1AR
Reasons for Contacting the DVSA
Some of the reasons for contacting the DVLA might include the following:
- vehicle tax or a Statutory Off Road Notification (SORN)
- driving licences and applications
- number plates and log books (V5C documents)
- health conditions and driving
The Driver and Vehicle Licensing Agency
The Driver and Vehicle Licensing Agency (DVLA) is the organisation of the UK government. The DVLA maintain the registration and licensing of drivers in Great Britain. They also maintain the registration and licensing of vehicles, together with the collection and enforcement of VED, in the UK.
This information helps the DVLA get the right drivers and vehicles taxed and on the road, as simply, safely and efficiently as possible.
DVLA is responsible for:
- recording driver endorsements, disqualifications and medical conditions
- issuing photocard driving licences
- issuing vehicle registration certificates to vehicle keepers
- taking enforcement action against vehicle tax evaders
- registering and issuing tachograph cards
- selling DVLA personalised registrations
- helping the police and intelligence authorities deal with crime
- providing anonymised data to those who have the right to use the service
Driver and Vehicle Standards Agency
The DVSA carry out driving tests, approve people to be driving instructors and MOT testers, carry out tests to make sure lorries and buses are safe to drive, carry out roadside checks on drivers and vehicles, and monitor vehicle recalls.
The DVSA is responsible for:
- carrying out theory tests and driving tests for people who want to drive cars, motorcycles, lorries, buses and coaches, and specialist vehicles
- approving people to be driving instructors and motorcycle trainers, and making sure they provide good-quality training
- approving people to be MOT testers, approving the centres they work in, and testing lorries, buses and coaches ourselves
- carrying out roadside checks on commercial drivers to make sure they follow safety rules and keep their vehicles safe to drive
- monitoring recalls of vehicles, parts and accessories to make sure that manufacturers fix problems quickly
- approving training courses for qualified drivers, such as Driver Certificate of Professional Competence courses for lorry, bus and coach drivers, and drink-drive rehabilitation courses
- supporting the Traffic Commissioners for Great Britain and the Northern Ireland transport regulator to license and monitor companies who operate lorries, buses and coaches, and to register local bus services